Experience the future of customer support with Unthread, a revolutionary platform designed to empower support teams by centralizing and streamlining conversations across various channels like Slack, Teams, email, and in-app chat. Unthread leverages industry-leading AI to assist teams in efficiently managing customer interactions from a single inbox, deeply integrated with Slack. It offers an array of features, including automatic tracking of support tickets, clear conversation assignment, SLA implementation, and support response automation.

Top Features:

1. Slack Channel Support: Track and manage conversations with customers in shared channels through Slack.
2. AI-Generated Support: Automate support responses and gain insights using advanced AI capabilities.
3. Shared Email Inbox: Effectively manage emails in one centralized location, syncing seamlessly with Slack.
4. In-App Live Chat: Engage with customers in real-time through a Slack channel, ensuring swift and responsive support.
5. Integration with Tools: Link Slack conversations with CRMs, task managers, and other essential tools, streamlining collaboration and enhancing efficiency.

Unthread enables modern customer experience (CX) teams to handle support requests, collaborate seamlessly, and integrate with multiple tools and services. Elevate your customer support capabilities, ensure high responsiveness, and boost customer satisfaction with the streamlined conversational management provided by Unthread.